Package or goods received damaged

We take care to ship our tools as safely as possible. However, if the postal service has played football with your package, please contact us directly here. We will definitely help our BROs!

To do this, we will open a case with the respective shipping company and will need some information from you. Some service providers also request photos as proof (yes, super annoying, but those are the rules). You can upload these directly here. A few notes:

  • Make sure that the damage is clearly visible (including on the package).
  • Do not throw away the box or the filling material under any circumstances.
  • Do not open multiple cases with us; we work very quickly and will get back to you.

Other topics

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Top questions at a glance

My parcel has not arrived.

If you are missing your parcel or it should have been delivered according to the tracking number, please register on our problem portal for missing parcels.We will help you immediately.

Go to the problem portal.

I am missing something from my order.

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Werkzeug kauft man bei den BROs

Sei kein Kunde, sei ein BRO! ❤️ Wenn Du auf der Suche nach Werkzeugen von Premium-Herstellern wie Makita, Bosch, Festool, Milwaukee, Metabo & Co bist, führt Dich kein Weg an der TOOLBROTHERS-Family vorbei. Wir bieten unseren BROs beste Preise, GRATIS Geschenke, Next-Day Lieferung, BROdeals, persönlichen Service und mehr. Sammel bei jeder Bestellung BROpoints und tausche diese gegen Rabatte ein. Schau auf Social Media vorbei, und lerne die BROs hinter Deiner Bestellung kennen und eins ist versprochen: So eine Company findest Du kein zweites Mal

  • <strong>Personalized support</strong>

    Personalized support

    Unlike many other platforms, we offer you personal advice and service that supports you at all times.

  • <strong>Fast delivery</strong>

    Fast delivery

    We make sure that you receive your order usually within 2 - 3 business days. We work with selected retailers to make this happen.

  • <strong>Best Prices</strong>

    Best Prices

    For each item with this symbol, you will currently receive the best online price (for the german market) from us. You can find the exact information on this on the product pages.

Sign up for our newsletter

Abonniere unseren Newsletter 🔔

Verpasse nie wieder ein Angebot, Deal oder Update.

Preisvergleichs-Portale und Suchmaschinen verlangen bei jedem Kauf hohe Gebühren – oft über 20 % des Verkaufspreises. Diese Kosten zahlen am Ende immer die Kunden. Wir gehen einen anderen Weg: Statt Werbebudgets an große Plattformen zu zahlen, investieren wir lieber in faire Preise, BROpoints, Geschenke und exklusive Bestpreis-Deals, die Du nur direkt bei uns findest. Ohne Zwischenhändler. Ohne Aufschläge. Direkt für dich.

Log in

Forgot your password?

Don't have an account yet?
Create account