My parcel has disappeared

Colis manquant

If your parcel should have arrived long ago according to the tracking information, you've come to the right place. This is our portal for lost and undelivered parcels. Please fill out the form below. We will open a case with the shipping company using your information. We will need to submit a legally binding declaration. We will review the case, fill out the necessary declaration with your details, send it to you for signature and review, and forward the document to the shipping company on your behalf. The company will then review everything internally and get back to you. The process can take approximately 7–10 days. The sooner you contact us, the better!

Other topics

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.
Falta algo en mi pedido

If you receive your package but it is not complete, don't panic! Simply log in to our problem portal. We will check the case within one business day. Since we pack fully automatically and the entire process is monitored by cameras, we can quickly determine what may have gone wrong.

To the service portal

Top questions at a glance

How do I report a damaged order?

We take care to ensure that our packaging is secure and appropriate, with sufficient filling material. In addition, our boxes are automatically tailored to the size of the contents so that they do not slip around in the package.

If your package has nevertheless arrived damaged, please report it here so that we can help you as quickly as possible.

To the form!

I have received the wrong item.

If you have received the wrong item than originally purchased, please report it here in our problem portal for wrong items.

Go to the service portal.

Werkzeug kauft man bei den BROs

Sei kein Kunde, sei ein BRO! ❤️ Wenn Du auf der Suche nach Werkzeugen von Premium-Herstellern wie Makita, Bosch, Festool, Milwaukee, Metabo & Co bist, führt Dich kein Weg an der TOOLBROTHERS-Family vorbei. Wir bieten unseren BROs beste Preise, GRATIS Geschenke, Next-Day Lieferung, BROdeals, persönlichen Service und mehr. Sammel bei jeder Bestellung BROpoints und tausche diese gegen Rabatte ein. Schau auf Social Media vorbei, und lerne die BROs hinter Deiner Bestellung kennen und eins ist versprochen: So eine Company findest Du kein zweites Mal

  • <strong>Personalized support</strong>

    Personalized support

    Unlike many other platforms, we offer you personal advice and service that supports you at all times.

  • <strong>Fast delivery</strong>

    Fast delivery

    We make sure that you receive your order usually within 2 - 3 business days. We work with selected retailers to make this happen.

  • <strong>Best Prices</strong>

    Best Prices

    For each item with this symbol, you will currently receive the best online price (for the german market) from us. You can find the exact information on this on the product pages.

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Verpasse nie wieder ein Angebot, Deal oder Update.

Preisvergleichs-Portale und Suchmaschinen verlangen bei jedem Kauf hohe Gebühren – oft über 20 % des Verkaufspreises. Diese Kosten zahlen am Ende immer die Kunden. Wir gehen einen anderen Weg: Statt Werbebudgets an große Plattformen zu zahlen, investieren wir lieber in faire Preise, BROpoints, Geschenke und exklusive Bestpreis-Deals, die Du nur direkt bei uns findest. Ohne Zwischenhändler. Ohne Aufschläge. Direkt für dich.

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